FAQs

Answers to some commonly asked questions are below. If you have more questions about your order or about FC Tulsa merchandise, please email store@fctulsa.com.

Store Hours – The FC Tulsa Team Store is located at 1155 S Elgin Ave. The physical store is open from 10 a.m. to 5p.m. from Tuesday–Friday and Saturday from 12 p.m. to 4 p.m. We are closed Sundays and Mondays. 

Return Policy – Any order that you wish to return can be brought to the FC Tulsa team store or mailed to 1155 S Elgin Ave to be exchanged or returned. Items must be in sellable condition to be returned or exchanged. Customized items, special order items and clearance/sale items are not eligible for exchanges or returns.

Shipping Info – Orders are expected to be packaged and shipped from the FC Tulsa store within 48 business hours of order placement, via USPS. FC Tulsa ships domestically and internationally, wherever the USPS delivers.

DIscount Codes- you can use your season ticket holder discount. Please note, however, these codes may not be valid on certain items if we are running a sale.